TUMI Selects Aptos Enterprise Order Management to Support Omni-Channel Excellence, In-Store Customer Engagement
Leading Global Travel Brand Will Offer ‘Endless Aisle’ and Flexible Order Fulfillment for its On-the-Go Clientele
ATLANTA, June 6, 2017– Aptos, Inc., a recognized market leader in retail technology solutions, today announced TUMI, the leading global travel brand, has selected the powerful Aptos Enterprise Order Management solution to enhance its omni-channel operations and offer shoppers ‘endless aisle’ inventory visibility and flexible fulfillment options.
Founded in 1975, TUMI is the preeminent luxury global brand of premium business, travel and lifestyle products and accessories. The brand is sold in approximately 2,000 points of distribution from New York to Paris to London and Tokyo, as well as in the world’s top department, specialty and travel retail stores in over 75 countries.
TUMI, a long-time Aptos customer, will augment its existing Aptos Singular Commerce platform with Aptos Enterprise Order Management. The solution will enable the brand to profitably manage all orders throughout their lifecycle, from initiation to fulfillment and back, and help integrate TUMI’s physical and online retail channels.
Aptos Enterprise Order Management will work seamlessly with TUMI’s existing Aptos solutions, which include: Aptos Store and Aptos Mobile Store for point of sale, Aptos Audit and Operations Management, Aptos Merchandising, Aptos CRM, and Aptos Analytics.
Through its use of Aptos’ Singular Commerce platform, TUMI obtains one view of customers, inventory, orders, and more to enable truly seamless customer experiences no matter where, when or how customers shop.
Over the years, TUMI has gained industry recognition for its ability to leverage retail innovation to support savvy inventory management practices translating into improved customer experiences, labor efficiencies and sales effectiveness. This focus has been of benefit to the company in its global expansion.
“Aptos Enterprise Order Management will allow us to present our vast product assortment to customers in an ‘endless aisle’ format, while ensuring products can be fulfilled with the customers’ convenience in mind,” said Rob Cooper, general manager, TUMI North America. “Our focus is on meeting customer expectations for seamless experiences, which is essential in today’s omni-channel retail environment.”
“The TUMI brand is renowned for elevating travel style to a whole new level through exceptional quality and design,” said Noel Goggin, CEO and culture leader for Aptos. “Product availability and flexible order fulfillment are critical to TUMI customers – many of whom purchase in airport locations or while on-the-go, necessitating fulfillment scenarios such as buy in-store and ship-to-home.”
With over 125,000 stores live on its Singular Commerce platform available in the cloud, more than 500 retail brands across the globe rely on cloud-ready Aptos solutions.
About Aptos “Engaging Customers Differently”
In an era of virtually limitless choice, sustained competitive advantage only comes to retailers who engage customers differently – by truly understanding who they are, what they want and why they buy. At Aptos, we too, believe that Engaging Customers Differently™ is critical to our success. We are committed to a deep understanding of each of our clients, to fulfilling their needs with the retail industry’s most comprehensive omni-channel solutions, and to fostering long-term relationships built on tangible value and trust. More than 500 retail brands rely upon our Singular Commerce™ platform to deliver every shopper a personalized, empowered and seamless experience…no matter when, where or how they shop. Learn more: www.aptos.com
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Aptos, the Aptos logo, and “Engaging Customers Differently” are trademarks of Aptos, Inc. All other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Aptos, Inc.
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