Engaging Customers DifferentlyBreak the mold. Engage Customers Differently.
It happens all too often. You need to buy something, and you brace yourself slightly to manage the experience. Because whether you’re shopping for skis in a store or for shirts online, part of you anticipates having to work—and sometimes fight—just to get what you want.
But every once in a while you’re pleasantly surprised. You’re served by a person (or a digital commerce solution) who delivers exactly what you want—and more—at a much higher standard than you had come to expect. A person who sees every part of the interaction from your point of view and who directs it around your interests, not theirs.
In essence, you’re engaged differently. And in the process, you’re made to feel differently—and infinitely better—about your entire shopping experience. You remember it. You savor it. And you mark it as a bar you want every other retailer to clear.
Aptos gets it. We understand that, as a retailer who aspires to lead, you want to delight your customers. (Besides, most of them now won’t have it any other way!) Which is, in part, why you’re here.
But we also understand that you want and expect to be delighted with us, from your initial conversation through your implementation and for years to come.
And that’s why, early on, we made a commitment to engage our customers differently. To go above and beyond what other providers accept as their tried and true. And to deliver superior value, and a superior experience, at every point of engagement in response to your every need.
We start by taking the time to fully understand those needs. We choose to ask in-depth questions because we want to achieve in-depth results, based on the best possible fit between our solutions and your environment, processes, customers and objectives. And because we know that, ultimately, your interests and our interest are one and the same.
We choose to serve you not as vendors engaged in a sale but as collaborative partners engaged with your business. Our responsibility extends far beyond delivering solutions to ensuring they perform continually as intended to drive your customer relationships, enterprise processes, growth and bottom line.
We choose to be guided first and foremost not by the pursuit of profit but by sound principles, so we can work together for the right reasons in the right way: The Aptos Way—creatively, urgently, authentically and reliably. It’s who we are, and it makes both for better solutions and stronger relationships.
And with all of this, we’ve chosen to commit ourselves not just to promises to but to results. We recognize that the value we derive is inexplicably linked to the value we deliver. Which is why we’ve chosen, with confidence, to link our own compensation directly to your perception of our success: of how well you think we’re working on your behalf to help move the needle on your success.
“Our engagement with Aptos has built trust, honest dialogue, and mutual accountability. That’s made a real difference to our relationship & results.”Charming Charlie
At Aptos, these choices are not about branding. They reflect a way of thinking that informs everything we do and every decision we make. They’re at the heart of a proven and very different approach to customer engagement that benefits you and us. Being an agent of extraordinary service is a great source of pride for us. We’re committed to providing that experience time after time.
Like all companies, including your company, we have an opportunity option: a choice and a chance to do something different and uncommon and immensely rewarding for our business and ourselves, by doing something remarkable for our clients. In large measure, it’s why they’ve elected to be our clients: they want a better experience that in all ways delivers more.