Managed Store Services

Aptos Managed Store Services

 
No part of your enterprise is more mission-critical for your success than your stores—and no area demands more in terms of hardware, software and support. Yet, your business is retailing, not IT. To remain competitive, you need to ensure all aspects of your store operations remain up and running at peak performance at all times, without diverting costly internal resources to that task.

The answer is Aptos Managed Store Services. Through defined service packages or customized SLAs, our professionals will take full ownership of sourcing, deploying and maintaining your store technology and for supporting your staff—24/7—so you get the value and we assume the risk.

Aptos Managed Store

This comprehensive service delivers your store software and hardware service help desk and maintenance under one end-to-end SLA. With Managed Store, Aptos takes full responsibility for all services using governance based on the ITIL framework—the gold standard in documented industry best practices for IT service management.

Aptos Managed Payment Services

With our fully-managed, end-to-end payment service, we’ll supply the payment hardware, software, implementation, hosting, support and training, then pro-actively manage everything on your behalf. We will ensure that your systems and processes are in full compliance with PCI DSS standards and EMV requirements. We are able to offer proven end-to-end encryption with tokenisation to ensure that your cardholders’ data is never directly identified at any point during its journey to and from the bank. You can also take advantage of our reporting portal, VAT refunds (where applicable), mobile vouchers and additional value-add features.

Store Support and IT Services

Ensure the operational status of your store infrastructure. Our extensive range of store support and IT services provide day-in, day-out coverage while continually meeting the changing needs of your store and systems. This package includes:

Service Management:

  • Governance and reporting
  • Supplier, service level and major incidents
  • Co-ordination of new store openings, moves, changes and closures

Proactive Support:

  • Housekeeping / trend analysis
  • Database and server administration
  • File transfer and system availability monitoring

Help Desk

Aptos offers both Help Desk support and, for retailers that do not have their own in-house help desks, Direct-to-Store support. We provide:

  • One number to call for all your store operational requirements
  • Multilingual, 24/7 coverage for all support requirements
  • SLA accountability for Aptos-contracted solutions
  • SLA reporting for non-Aptos solutions

We’re At Your Service

With Aptos Managed Store Services, our professionals serve to extend and enrich your own resources in whatever way and to whatever extent best suits your operations and objectives. Through a pre-defined package or customized SLA, we are available to provide industry-leading services for:

Delivery

  • Software development and deployment
  • Quality assurance
  • User acceptance training
  • Project management

Roll-out

  • Installs, moves and changes of any kind
  • Cabling and in-store infrastructure

Support and IT

  • Direct-to-Store help desk
  • 2nd– to 4th-line software support
  • Proactive monitoring
  • Antivirus management
  • Software release management and distribution
  • Hardware maintenance
  • Payment card and bank submissions
  • Supplier management

Mobility

  • Device implementation
  • Device management and support
  • System training

Payments

  • Implementation
  • Management and support

Cloud

  • Hosting
  • Application provisioning