Shoppers today want what they want, when, where and how they want it. Aptos’ retail order management system was specifically designed by to help retailers consistently meet those expectations.
We worked side by side with our retail clients to evolve our ecommerce order management system into a truly omnichannel retail order management system. Aptos’ OMS system now optimizes every aspect of the order lifecycle. Real-time inventory visibility from across the enterprise combines with powerful order brokering and sourcing logic to ensure that every order is sourced from the most profitable location.
Your stores are fully integrated into the solution to give you every chance to convert every sale, including buy online, pick up in store orders (BOPIS) and Endless Aisle orders. Tracking and exception alerts help ensure that orders are fulfilled on time without disruptions or delays.
Every order, regardless of where it originates, can be managed by the Aptos order management system. Sales, shipments, returns, credits and other logistical tasks are also handled within the same OMS. Native integration to marketplaces such as Amazon, Buy.com and eBay, as well as comparison shopping engines such as NexTag and PriceGrabber gives you total flexibility. Shoppers have access to all their order details to improve their experience – and reduce your customer service costs.
Aptos’ retail order management system truly stands out among OMS systems by enabling retailers to synchronize shipments of complex orders, understand drop-ship data formats and processing, support multiple suppliers with varying inventories and integrate with existing systems. All of which create a formula for supporting the omnichannel buying scenarios today’s customers demand…and an order management system that can lead you into the future.
In addition to complete order synchronization, Aptos order management also helps you deliver highly flexible customer experiences. Whether shoppers want to understand what’s in stock in their nearby stores, what’s being shipped or when their order is due to arrive, interfaces to numerous voice computing devices make it very easy to ensure customers stay informed, empowered and engaged throughout the entire shopping journey.
What to consider when choosing a retail order management system.
Aptos’ OMS system shares data with call center, marketplace, catalog, kiosk, website, mobile and in-store channels. Our integrated, 360-degree view of all order management operations supports informed decisions that satisfy customers and boost your bottom line. Whether you sell to businesses, individual consumers or both, Aptos Enterprise Order Management serves as your central commerce hub throughout the order lifecycle.
Integration to Aptos Store enables efficient in-store task management of all orders (including click and collect, ship from store and ship to store), while worklists and monitoring tools ensure associates pick and fulfill orders on time, every time.
Retail order management that adapts and aligns to shifting customer expectations while maximizing operational efficiency.
The store remains retail’s greatest weapon against the likes of Amazon, and efficient, effective and profitable order pickup processes are a critical part of the store experience. Dozens of retailers rely on Aptos’ retail order management system to ensure that BOPIS gets done right.