As the frequency and cost of fulfilling orders continue to grow, profitable order management is rapidly becoming as important as offering customers the speed and flexibility they demand. Inefficient and disconnected order management can impact profit margins and customer experiences to a degree that no retailer can afford.
Aptos Enterprise Order Management eliminates these dysfunctions and greatly reduces costs. It optimizes every aspect of order management across each phase of the order lifecycle, from order entry to fulfillment and even through returns. Real-time inventory visibility from across the enterprise, combined with powerful order brokering and sourcing logic, ensures that every order is sourced from the most profitable locations – including Endless Aisle orders placed within and from stores – to meet customer expectations. Tracking and exception alerts help ensure that orders are fulfilled on time without disruptions or delays.
Every order, regardless of where it originates, is processed the same way within Aptos Enterprise Order Management (EOM). Sales, shipments, returns, credits and other logistical tasks are handled properly and efficiently within just one system. Order fulfillment is further streamlined by native integration to marketplaces such as Amazon, Buy.com and eBay, as well as comparison shopping engines such as NexTag and PriceGrabber. Customers can be given full access to their order details to improve their experience and reduce your customer service costs.
Aptos Enterprise Order Management truly stands out in the world of order management as it enables retailers to synchronize shipments of complex orders, understand drop-ship data formats and processing, support multiple suppliers with varying inventories and integrate with existing systems—a formula for the type of omni-channel buying scenarios today’s customers demand and the type of order management that can take your enterprise into the future.
Aptos EOM shares data with call center, marketplace, catalog, kiosk, website, mobile and in-store channels to give a 360-degree view of order management operations and support informed decisions that will satisfy customers and boost your bottom line. Whether you sell to businesses, individual consumers or both, Aptos Enterprise Order Management serves as your central commerce hub for order management throughout the order lifecycle. In addition, integration to Aptos Store enables efficient in-store task management of all orders, while worklists and monitoring tools ensure associates fulfill orders on time, every time.
Retailers surveyed by EKN report that it costs them, on average, eighteen cents of every dollar of every eCommerce and omni-channel order.