In a world where next-day delivery of ecommerce orders is fast becoming mainstream, buy online, pickup in store (BOPIS) orders are more important than ever. BOPIS orders fulfill shoppers’ desires for instant gratification, and they offer another significant competitive advantage over even next-day delivery offers: BOPIS orders represent an opportunity for the shopper to interact with store associates.
Store associates can help the customer in a myriad of important ways, from simple friendly service to informed advice about the products being picked up (or related items) to offering assistance carrying the items out to the car.
The secret to BOPIS success, however depends entirely upon how effectively those orders are picked, packed and staged for pick up.
What to consider when choosing a retail order management system.
Aptos’ retail order management solution helps ensure that every order is ready for each customer exactly when promised. Here are several of the capabilities that help our customers keep their BOPIS promises:
Up to date inventory availability. Stores can’t fulfill from stock they don’t possess. Access to the latest inventory position in every store ensures we only make promises that the stores can keep.
Real-time worklists. As store orders are placed and picked, we manage a synchronized worklist so that decision makers and store associates alike can pick, pack, manage and monitor the status of every BOPIS order.
Real-time tracking and monitoring. Every BOPIS order is constantly tracked at every step of the fulfillment lifecycle to ensure that customer expectations are met and any exceptions are handled quickly and effectively.
Integration to POS. Tight integration to POS systems ensures that every associate has access to all orders, and that add-on sales for items selected inside the store can be easily added to the BOPIS transaction.