Kasey Lobaugh, Retail Chief Innovation Officer at Deloitte, has driven some of the retail industry’s largest omni-channel transformation initiatives, helping retailers set and scale their people, processes and system capabilities. In this episode, Kasey shares his data-backed experiences on how to become a true omni-channel merchant through concurrent focus on systems and talent.
IHL Insight Market View: The Order Management Market (2019) Industry Report
IDC MarketScape: Worldwide Retail Commerce Platform Providers 2018 Vendor Assessment Industry Report
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