Kasey Lobaugh, Retail Chief Innovation Officer at Deloitte, has driven some of the retail industry’s largest omni-channel transformation initiatives, helping retailers set and scale their people, processes and system capabilities. In this episode, Kasey shares his data-backed experiences on how to become a true omni-channel merchant through concurrent focus on systems and talent.
Curbside Pickup: Best practices and examples of an omnichannel use case that is no longer “nice to have” iPaper
Retail Consulting Partners 2020 POS/Customer Engagement Survey Industry Report
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