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Retail’s New Engagement Equation: 7 KPIs to Measure Modern Store Performance

While metrics like total sales and same-store sales still have some relevance today, these KPIs don’t truly align with the evolving role and purpose of stores, especially as retailers begin to completely reinvent their brick-and-mortar experiences.

In this listicle, we introduce seven new KPIs that we believe effectively measure the true value of the modern store.

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