Store Services

You focus on growing your business. We'll help mind the store.
Comprehensive support for complete peace of mind.

No part of your enterprise is more mission-critical for your success than your stores—and no area demands more in terms of hardware, software and support. Yet, your business is retailing, not IT. To remain competitive, you need to ensure all aspects of your store operations remain up and running at peak performance at all times, without diverting costly internal resources to that task.

The answer is Aptos Store Services. Through defined service packages or customized SLAs, our professionals will take full ownership of sourcing, deploying and maintaining your store technology and for supporting your staff—24/7—so you get the value and we assume the risk.

 
Aptos Store Services

This comprehensive service delivers your store software and hardware service help desk and maintenance under one end-to-end SLA. With Store Services, Aptos takes full responsibility for all services using governance based on the ITIL framework—the gold standard in documented industry best practices for IT service management.

Aptos Payment Services

With our fully-managed, end-to-end payment service, we’ll supply the payment hardware, software, implementation, hosting, support and training, then pro-actively manage everything on your behalf. We will ensure that your systems and processes are in full compliance with PCI DSS standards and EMV requirements.

Aptos offers proven end-to-end encryption with tokenisation to ensure that your cardholders’ data is never directly identified at any point during its journey to and from the bank. You can also take advantage of our reporting portal, VAT refunds (where applicable), mobile vouchers and additional value-add features.

Store support and IT services

Ensure the operational status of your store infrastructure. Our extensive range of store support and IT services provide day-in, day-out coverage while continually meeting the changing needs of your store and systems. This package includes:

 

Service management​​​​​​​

  • Governance and reporting
  • Supplier, service level and major incidents
  • Co-ordination of new store openings, moves,
    changes and closures

Proactive support

  • Housekeeping / trend analysis
  • Database and server administration
  • File transfer and system availability monitoring
Help Desk

Aptos offers both Help Desk support and, for retailers that do not have their own in-house help desks, Direct-to-Store support. We provide:

  • One number to call for all your store operational requirements
  • Multilingual, 24/7 coverage for all support requirements
  • SLA accountability for Aptos-contracted solutions
  • SLA reporting for non-Aptos solutions
We’re at your service

With Aptos Store Services, our professionals serve to extend and enrich your own resources in whatever way and to whatever extent best suits your operations and objectives. Through a pre-defined package or customized SLA, we are available to provide industry-leading services for:

 

Delivery

We develop and deploy software with end-use in mind. Quality assurance and user training make sure everything is running smoothly.

Roll-out

You can count on a seamless roll-out. Installs, moves, and any changes will be made. We can even take care of cabling and in-store infrastructure.

Support and IT

We offer: help desk and support, monitoring, antivirus management, hardware maintenance, software support, payment and bank submissions, supplier management.

Mobility

We optimize the advantages of Aptos mobile store with expert device implementation, device management and support, and system training.

Payments

We work with leading payment partners to optimize the speed and security of your customers’ card payments while managing and maintaining your payment infrastructure.

Cloud

Technology continues to make us more efficient and improve operations. Hosting and application provisioning are a few of the ways we utilize the Cloud.

Ready to talk about improving your retail results?

We sure are. That's kind of our thing.