According to report: “Aptos has taken cues from the market well and put significant resources toward developing its OMS solution”
ATLANTA — Sept. 26, 2018 — Aptos, Inc., a recognized market leader in retail technology solutions, today announced it has been named a Strong Performer in “The Forrester Wave™: Omnichannel Order Management Systems, Q3 2018.”
In Forrester’s 40-criteria evaluation of omnichannel order management system (OMS) providers, the research firm identified the 10 most significant vendors and researched, analyzed and scored them based on lab evaluations, vendor surveys, product demos and customer reference calls.
Following the extensive analysis, Aptos was included among the “providers that matter most.” In addition to its recognition as a Strong Performer, Aptos received the highest possible score in the order channel capabilities criterion, and received its other highest scores in the criteria of distributed order management, professional services, contact center capabilities and enterprise inventory management.
Within the report, Forrester noted that Aptos is “laser focused on retail” and that its “customer references felt good about the solution’s capabilities and where the company is headed.” Aptos was cited for offering a “user-friendly” and “a clean UI that is intuitive and easy to use.”
Forrester went on to say that “Aptos has taken cues from the market well and put significant resources toward developing its OMS solution over the past two years.” Additionally, the research firm stated that Aptos Enterprise Order Management “best meets the needs of those retailers that are ready to make the move to omnichannel and want a natively connected suite of commerce solutions with an OMS…”
Vikas Aron, Aptos’ director of order management, appreciates Forrester’s assessment of Aptos Enterprise Order Management and the momentum it has attained in recent years.
“Three years ago, Aptos recognized that OMS needs to serve as the central commerce hub to enable omnichannel commerce and seamless experiences,” Aron noted.
“Since that time, we’ve been aggressively developing our cloud-based Aptos Enterprise Order Management solution to act as the central repository of our Singular Retail suite, empowering retailers to profitably manage inventory and orders across channels in a way that keeps customer convenience and customer service at the center of all decisions,” Aron added.
“We’re proud of the maturity and adoption Aptos Enterprise Order Management has achieved in a relatively short time frame, and our ability to keep customers current on the latest software release with our cloud-native architecture. We’re excited to continue working with our customers on the architecture innovations and functional enhancements on the horizon,” said Aron.
As Aron noted, Aptos Enterprise Order Management has been quickly embraced by retailers, with nearly two-thirds of new Aptos software deals including Aptos Enterprise Order Management to orchestrate complex omnichannel journeys.
According to Forrester, omnichannel commerce remains a top investment priority for digital commerce leaders as retailers risk falling behind in delivering on their customers’ expectations for omnichannel fulfillment and experiences.
“With a 100 percent focus on retail and serving the needs of 1,000 retail brands, Aptos is proud to serve as retailers’ strategic partner for omnichannel transformation,” said Noel Goggin, Aptos CEO and culture leader. “Aptos Enterprise Order Management acts as the heart and lungs of the retail enterprise. With this solution, retailers are empowered to profitably deliver on their customers’ expectations and to uncover the unlimited possibilities of buy anywhere, fulfill anywhere.”
To learn how Aptos Enterprise Order Management is helping retailers transform their omnichannel strategies, and why leading retailers including DTLR, J. McLaughlin and WSS have selected or gone live with the solution in the past year, click here.
About Aptos “Engaging Customers Differently”
In an era of virtually limitless choice, sustained competitive advantage only comes to retailers who engage customers differently – by truly understanding who they are, what they want and why they buy. At Aptos, we too, believe that Engaging Customers Differently™ is critical to our success. We are committed to a deep understanding of each of our clients, to fulfilling their needs with the retail industry’s most comprehensive omni-channel solutions, and to fostering long-term relationships built on tangible value and trust. More than 1,000 retail brands rely upon our Singular Commerce™ platform to deliver every shopper a personalized, empowered and seamless experience…no matter when, where or how they shop. Learn more: www.aptos.com
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