A Worldwide Leader in Superior Luggage and Accessories Will Centralize Its Order Management Processes with Aptos Technology
ATLANTA, May 11, 2017 – Aptos, Inc., a recognized market leader in retail technology solutions, today announced Samsonite, a worldwide leader in superior travel bags, luggage and accessories, has selected Aptos Enterprise Order Management to enhance its omni-channel operations and improve order visibility, flexibility, profitability and speed.
For more than 100 years, Samsonite has leveraged its rich design heritage to create unparalleled products that fulfill the on-the-go lifestyle needs of the business professional. Samsonite products are sold in over 100 countries in Asia, North America, Europe and Latin America through a variety of wholesale distribution channels, company-operated retail stores as well as through e-commerce. To support its growing and diverse retail enterprise, Samsonite selected an order management solution that could serve as a central commerce hub to manage all orders throughout their lifecycle, from initiation to fulfillment and back again (RMAs). Aptos Enterprise Order Management combines real-time inventory across the enterprise with front-end order management, allowing Samsonite to fulfill merchandise from any location or channel to best serve its customers and prevent lost sales.
Whether Samsonite orders originate from a store, mobile device, website or another channel, Aptos Enterprise Order Management will empower an optimal customer experience by allowing Samsonite to create and manage orders quickly, with streamlined access to customer history, communication logs and order information.
“To ensure Samsonite’s market-leading products are available to consumers no matter when, where or how they choose to shop, we needed an order management solution that could consistently fulfill customer expectations for order delivery and order pickup,” said John Mullins, vice president and general manager of direct to consumer at Samsonite. “We found that solution with Aptos Enterprise Order Management, and we are eager to bring exceptional fulfillment flexibility to Samsonite customers.”
“Samsonite is a brand that dates back more than 100 years, and they’ve remained focused on putting the customer first,” said Noel Goggin, Aptos CEO and culture leader. “By the outstanding products they carry, their commitment to product innovation, and now ensuring those products are available to shoppers in the most convenient manner possible with Aptos Enterprise Order Management, Samsonite continues to reinvent its retail operations to engage customers differently.”
With over 125,000 stores live on its Singular Commerce platform available in the cloud, more than 500 retail brands across the globe rely on cloud-ready Aptos solutions.
About Aptos “Engaging Customers Differently” In an era of virtually limitless choice, sustained competitive advantage only comes to retailers who engage customers differently – by truly understanding who they are, what they want and why they buy. At Aptos, we too, believe that engaging customers differently is critical to our success. We are committed to a deep understanding of each of our clients, to fulfilling their needs with the retail industry’s most comprehensive omni-channel solutions, and to fostering long-term relationships built on tangible value and trust. More than 500 retail brands rely upon our Singular Commerce platform to deliver every shopper a personalized, empowered and seamless experience…no matter when, where or how they shop. Learn more: www.aptos.com
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Aptos, the Aptos logo, “Singular Commerce,” and “Engaging Customers Differently” are trademarks of Aptos, Inc. All other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Aptos, Inc.