Retail is in the midst of rapid change. A global pandemic, combined with shifting consumer preferences, has dramatically altered what customers expect from the retail experience. Chief among these new expectations is flexibility. Shoppers want retailers to offer experiences that meet their expectations of the moment, whether that’s exchanging an online purchase in the store, picking up an eCommerce order at the curb or checking out on a mobile device while at an event.
In this eBook, you’ll learn: