A new report from Aptos provides actionable insights from a survey of diverse consumers across the U.K. and the U.S. Discover how to "Make Every Moment Matter" and drive sustained loyalty by focusing on meaningful store experiences.
Inside the report, you’ll learn:
Consumer Spending Outlook: Despite concerns over inflation and the cost of living, the majority of consumers (75%) expect their discretionary spending to either increase or stay the same in 2026, presenting a major opportunity for retailers.
The Enduring Power of Physical Retail: Why stores remain the centerpiece of the modern customer journey, offering essential sensory experiences and immediate gratification.
Top Shopper Frustrations and Solutions: What annoys customers most in-store (like long checkout lines and out-of-stock items), and how retailers can implement capabilities like mobile-first POS, omnichannel fulfillment and network-wide inventory visibility to convert every possible sale.
The Keys to Store Differentiation: What experiences — from permanent lounges to personal styling appointments — are most likely to encourage store visits and meet varying generational expectations.
Don't let operational failures frustrate your customers. Download the report now to tailor experiences that deliver on connection, expertise, and convenience and build long-lasting relationships.
