Laura Davis-Taylor, Co-founder and Principal Consultant of The High Street Collective, discusses how digital strategy, emotional currency and internal alignment will light your path to optimized CX. Laura references real examples from her 20 years of designing and consulting on retail experiences for some of the world’s most cutting-edge and successful retailers and brands.
Retail Consulting Partners 2020 POS/Customer Engagement Survey Industry Report
Retail thought leaders look into their crystal ball: What will the store experience look like in 2030? Video Flipbook
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