Laura Davis-Taylor, Co-founder and Principal Consultant of The High Street Collective, discusses how digital strategy, emotional currency and internal alignment will light your path to optimized CX. Laura references real examples from her 20 years of designing and consulting on retail experiences for some of the world’s most cutting-edge and successful retailers and brands.
Managing the Customer Lifecycle in the New Normal Industry Report
Strategies for Enabling Contactless Commerce On-Demand Webinar
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