Shopping behaviors are shifting rapidly as more channels and touchpoints are becoming more important to more shoppers. Are retailers keeping pace? In an attempt to answer that question, we shopped 90 retailers in 12 countries. We browsed. We bought. We ordered. We picked up. And we returned. And we documented our journeys in our Customer Experience Index.
Retail Consulting Partners 2020 POS/Customer Engagement Survey Industry Report
Retail thought leaders look into their crystal ball: What will the store experience look like in 2030? Video Flipbook
Want to learn more about how Aptos can improve your retail?
Let’s get in touch.get started