Shopping behaviors are shifting rapidly as more channels and touchpoints are becoming more important to more shoppers. Are retailers keeping pace? In an attempt to answer that question, we shopped 90 retailers in 12 countries. We browsed. We bought. We ordered. We picked up. And we returned. And we documented our journeys in our Customer Experience Index.
Managing the Customer Lifecycle in the New Normal Industry Report
Strategies for Enabling Contactless Commerce On-Demand Webinar
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