Shopping behaviors are shifting rapidly as more channels and touchpoints are becoming more important to more shoppers. Are retailers keeping pace? In an attempt to answer that question, we shopped 90 retailers in 12 countries. We browsed. We bought. We ordered. We picked up. And we returned. And we documented our journeys in our Customer Experience Index.
Curbside Pickup: Best practices and examples of an omnichannel use case that is no longer “nice to have” iPaper
Retail Consulting Partners 2020 POS/Customer Engagement Survey Industry Report
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